1. What products do you sell?
At pebblekids.shop, we specialize in children’s sofas, soft seating, loungers, and kid-friendly furniture designed for comfort, safety, and everyday family use.
2. How long does order processing take?
Most orders are processed within 1 business day after payment confirmation. Orders placed on weekends or holidays may require additional processing time.
3. How long does shipping take?
Delivery times may vary depending on the destination and shipping carrier. Estimated shipping times are typically provided during checkout and in your shipping confirmation email.
4. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email containing tracking details so you can monitor your package during transit.
5. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
6. Can I cancel or modify my order?
Orders may only be canceled or modified before shipment. If your order has already been processed or shipped, please contact customer support for further assistance.
7. What is your return policy?
Customers may request a return within the eligible return period stated in our Return Policy. Items must be unused, in original condition, and returned with original packaging whenever possible.
8. How long does it take to receive a refund?
Approved refunds are typically processed within several business days after the returned item has been received and inspected.
9. What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact our support team promptly with photos of the item and packaging so we can assist with a replacement or refund solution.
10. Is my personal information secure?
Yes. We use secure technologies and reasonable protection measures to help safeguard your personal and payment information while shopping on our website.
11. Do you ship internationally?
Shipping availability depends on the destination region. Customers can view available shipping options during checkout.
12. Why are many products currently discounted?
Due to ongoing operational pressures and financial difficulties, we are currently reducing remaining inventory through a large clearance event. This allows customers to purchase products at significantly reduced prices while supplies last.