Welcome to pebblekids.shop. We are committed to providing fast, reliable, and secure shipping services for all customer orders. Please review the following shipping terms carefully before placing your order.
Order Processing
All orders are processed within the same business day after payment confirmation. Orders submitted on weekends or public holidays may begin processing on the next available business day. Once your order has been prepared and shipped, a confirmation email with tracking information will be sent to you.
Shipping Origin
All products are shipped directly from our fulfillment facilities located in the United States.
Delivery Time
Standard shipping delivery time is approximately 2 business days after the order has been processed and dispatched. Delivery times may occasionally vary due to weather conditions, carrier delays, high shipping volume, or other unforeseen circumstances beyond our control.
Shipping Carriers
We work with trusted shipping providers such as USPS, UPS, FedEx, and other regional delivery partners to ensure safe and timely delivery of your purchases.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses submitted by customers.
Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue promptly.
Return Policy
Customers may request a return within 30 days of receiving the order. Returned items must be unused, in original condition, and returned with original packaging whenever possible. Return requests submitted after the return window may not be eligible for approval.
Refund Processing
Once the returned item has been received and inspected, approved refunds will typically be processed within 3 business days back to the original payment method. Processing times may vary slightly depending on the payment provider or financial institution.
We appreciate your support and patience during our current inventory clearance period. Due to ongoing business challenges and increased operating costs, we are offering significant discounts on remaining inventory while supplies last.