Thank you for shopping at pebblekids.shop. We value customer satisfaction and aim to provide a fair and transparent refund process. Please review the following refund terms carefully before making a purchase.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a refund, returned items must:
- Be unused and in original condition
- Include original packaging and accessories whenever possible
- Show no signs of excessive wear, damage, or misuse caused by the customer
Items returned without prior approval may not be accepted.
Non-Refundable Items
Certain items may not qualify for refunds, including:
- Final sale or clearance items marked as non-returnable
- Products damaged through improper use or customer handling
- Items returned beyond the allowed return period
Return Process
To request a return or refund, customers should contact our support team with their order number and reason for the request. Once approved, return instructions will be provided. Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Inspection & Approval
All returned products are inspected upon arrival. Refund approval is determined after verifying that the returned item meets the conditions outlined in this policy.
Refund Processing Time
Approved refunds are typically processed within 3 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method used during purchase. Depending on the customer’s financial institution, additional processing time may apply before funds appear in the account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly with photos of the product and packaging. We will work to provide a replacement, exchange, or full refund when appropriate.
Order Cancellations
Orders may only be canceled before shipment confirmation has been issued. Once an order has been shipped, it will fall under the standard return and refund process.
Policy Updates
We reserve the right to modify or update this Refund Policy at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.
Due to continued financial strain and rising operational expenses, our business is currently conducting a large inventory reduction campaign with significant discounts on remaining products. These efforts are intended to responsibly clear existing stock while continuing to provide service and support to our customers.